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You can find a complete Trellis Desk manual, including installation & upgrade instructions, over at our documentation website. Don't worry; the setup process is very straightforward and should take just a few minutes.

If you find Trellis Desk useful, please consider making a donation towards its continued development. Or, if you'd like to receive official product support from ACCORD5, consider purchasing a support plan. We're the people you want to talk to if you're having issues with Trellis Desk, because we created it!

Purchase a support plan

About support plans
Support plans are available in single incident ($9 USD), 90-day ($20 USD), 180-day ($40 USD), and 365-day ($70 USD) durations. Except for the single incident plan, all support plans entitle the purchaser to receive help for an unlimited number of incidents throughout the duration of the plan.

Copyright removal
Our copyright removal service for Trellis Desk costs $30 USD. This service allows you to legally remove the ACCORD5 copyright that is displayed at the bottom of your helpdesk. Once purchased, you can delete the copyright code from the footer template of one (1) installation of Trellis Desk.

All payments are handled securely through PayPal.

Support plan purchasers: Immediately ater you submit your payment, you will be guided through the process of setting up an account in our customer center, where you can submit a support ticket to us. Information about your support plan will also be emailed to you.

We aim to address support incidents within 48 hours of submission. Our team is located in the Pacific time zone; please note that our customer center is not staffed 24 hours a day. If your organization requires more immediate turnaround, please contact us to discuss a custom support arrangement.

What is a support incident?

ACCORD5 defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. ACCORD5, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:

Information that resolves the issue
Information on how to obtain a software solution that will resolve the issue
Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with TD
Information that identifies the issue as being resolved by upgrading to a newer release of TD
Notice that the issue has been identified as a hardware/equipment problem
Information that isolates the issue to a third-party product, not supported by ACCORD5

» Take a look at our documentation and say hello on our company forums.