Help is on the way.
Why use Trellis Desk?
- It's free -- no license fees to pay
- It's powerful, fast, and efficient
- Sleek and intuitive interface
- Customizable to fit your needs
- Access to online documentation
- Solid customer support available
Purchase a support plan
Free documentation and peer-to-peer support is included with Trellis Desk, but to receive official support for Trellis Desk from ACCORD5, you'll need to purchase a support plan.
If you have any sales questions, please email our team at sales@accord5.com. Thank you!
Product screenshots
User-friendly help desk system
Trellis Desk is a powerful, robust help desk solution for your business. Improve your company's service by allowing your customers to quickly and easily submit support tickets to your team. Trellis Desk sports a range of advanced features to revitalize the way your business handles customer support. Even better, it's completely free; you don't have to pay any license fees to use Trellis Desk.
Boasts an impressive feature set
All the basic necessities
Trellis Desk sports all of the essential features that you would expect to find in any great online help desk software.- Ticket departments
- Canned ticket responses
- Ticket priority levels
- Ticket escalation and assignment
- Email notifications
Knowledgebase built-in
Managing an extensive database of pre-written support documents for your products and services is easy with Trellis Desk.- Manage articles and categories
- Allow your users to rate articles
- Allow your users to comment on articles
- Show relevant knowledgebase suggestions to users before they submit a ticket
More advanced features too
Look closer and you'll discover an array of convenient features that make Trellis Desk incredibly powerful and versatile.- Rich text editor
- Multi-moderation features
- Helpdesk RSS feeds
- Ticket attachment system
- Skin management system
Ticket email piping capability
Setup email piping functionality and give your customers more flexibility when they need to get in touch with your company.- Allow customers to send support inquiries to a designated email address at your domain (i.e. support@yourdomain.com) where they will automatically be registered as tickets in your Trellis Desk system*
Download Trellis Desk today
There's a lot more to Trellis Desk, so why not give it a try? It's free! Visit our live demonstration area or download the latest version now. Basic documentation and peer-to-peer support is also included at no charge, but to receive official customer support for Trellis Desk from ACCORD5, you'll need to purchase a support plan. Copyright removal service is also available for purchase.
* Ticket email piping works with hosting systems that support piping incoming mail through use of a forwarder.