TD single incident support plan
ACCORD5 defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. ACCORD5, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:
- 1) Information that resolves the issue
- 2) Information on how to obtain a software solution that will resolve the issue
- 3) Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with Trellis Desk
- 4) Information that identifies the issue as being resolved by upgrading to a newer release of Trellis Desk
- 5) Notice that the issue has been identified as a hardware/equipment problem
- 6) Information that isolates the issue to a third-party product, not supported by ACCORD5
If you purchase a single incident support plan for Trellis Desk and we cannot resolve your issue, then we will refund your money.
Buy our products
Trellis Desk support plans
You can receive official support for Trellis Desk in the ACCORD5 customer center by purchasing a support plan. Support plans are available in single incident ($8 USD), 90-day ($20 USD), 180-day ($40 USD), and 365-day ($70 USD) durations.
We manually verify all purchases. A support plan serial number will be sent to the email address used for your PayPal transaction within 48 hours of your payment submission.
Copyright removal service is also available for Trellis Desk.
Lucidity 2 for Invision Power Board
The Lucidity 2 skin series for IPB contains twelve colors and is available for $15 USD. One color will be released per month starting in February 2008. After we have manually verified your purchase, you will receive an email containing all skins in the Lucidity 2 series that have been released thus far.
Copyright removal service is also available for Lucidity 2 for IPB.
Thank you for your interest in our products.