Free documentation is available for Trellis Desk, but to receive official support from ACCORD5, you'll need to purchase a support plan. We're the people you want to talk to if you're having issues with Trellis Desk, because we created the software!
Purchase a support plan
About support plans
Support plans are available in single incident ($9 USD), 90-day ($20 USD), 180-day ($40 USD), and 365-day ($70 USD) durations. Except for the single incident plan, all support plans entitle the purchaser to receive help for an unlimited number of incidents throughout the duration of the plan.
Copyright removal
Our copyright removal service for Trellis Desk costs $30 USD. This service allows you to legally remove the ACCORD5 copyright that is displayed at the bottom of your helpdesk. Once purchased, you can delete the copyright code from the footer template of one (1) installation of Trellis Desk.
All payments are handled securely through PayPal.
Support plan purchasers: Immediately ater you submit your payment, you will be guided through the process of setting up an account in our customer center, where you can submit a support ticket to us. Information about your support plan will also be emailed to you.
What is a support incident?
ACCORD5 defines a support incident as a specific, discrete issue that can be addressed by isolating its origin to a single cause. ACCORD5, in its sole discretion, will determine what constitutes a support incident. A support incident has reached resolution when the customer receives one of the following:
- Information that resolves the issue
- Information on how to obtain a software solution that will resolve the issue
- Notice that the issue is caused by a known, unresolved issue or an incompatibility issue with TD
- Information that identifies the issue as being resolved by upgrading to a newer release of TD
- Notice that the issue has been identified as a hardware/equipment problem
- Information that isolates the issue to a third-party product, not supported by ACCORD5
» Don't forget about our product documentation and our company forums.